![]() ![]() This Technical Support section guides departmental IT Officers through the specific local processes, such as browser settings. If you can't find the answer to your question there, please contact the Financial Systems Customer Services on 01865 (2)84800 or the Finance Training and Learning team via Technical Support Guidance documents are available on the online portal for 'How To' helpsheets. You can also find guidance on our CoSy training system. If your query relates to specific elements or processes in Oracle Financials, please take a look at the 'How-To's'. Information on how to access the automated salary and employment verification service.Before you contact Financial Systems Customer Services, please read these pages for answers to the most common issues. DOI Travel Help Desk - For DOI Office of the Secretary (OS) Employees, the DOI Travel Help Desk is your first stop to obtain resolution of most travel concerns.If you have an issue or question related to ConcurGov or E2 Solutions please contact the Customer Support Center and listen to the options. Travel Systems/eTravel (Customer Support Center) Robotics Process Automation (RPA)Ĭontact us for more information regarding our Process Automation services or to submit your requirements for a process automation project. Quarters Program/iQMISĬontact us if you have issues related to the Quarters Program or iQMIS. Personnel SecurityĬontact us with your questions regarding personnel security. Permanent Change of Station (PCS)Ĭontact the IBC PCS support staff and reach out to your Bureau or Agency PCS point of contact. Payroll Services (Customer Support Center)įor payroll inquiries, duplicate copies of your W-2, or Leave and Earnings Statement, please contact the Customer Support Center. If you have an issue or question related to Personnel & Payroll systems (FPPS, Quicktime, or webTA) or DOI Talent, FedTalent, EODS, and WTTS, please contact the Customer Support Center. DOI Employees: Find your Servicing Human Resources Office. If you do not receive HR services from the IBC, you should contact your servicing human resources offices for HR questions and support. HR Servicesįor assistance with human resources services provided by IBC, please contact your servicing Human Resources Office representative. If you have an issue or question related to Oracle Federal Financials or CLM, please contact the Customer Support Center. Financial Systems (Customer Support Center) Drug and Alcohol TestingĬontact us with your questions regarding drug and alcohol testing services. Contracting Officer's Representative (COR) ServicesĬontact us with inquiries related to our COR services. Charge Card (CitiManager)Ĭontact the IBC Charge Card Support Center if you have issues with your charge card or CitiManager. Casual Pay WorkersĬontact us for more information if your Casual Pay question is not addressed on our online Casual Pay Guide. Aviation Acquisition SupportĬontact us if you need assistance finding an aircraft or pilot to fulfill your mission needs. ![]() Acquisition Servicesįederal program managers can contact us with questions or general information inquiries related to upcoming or existing requirements. Contact us if you are an IBC customer seeking accounting guidance. ![]()
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